Refund Policy
Effective date: 2026-06-03
This Refund Policy sets out the cancellation and refund terms for paid livespeech.ai subscriptions provided by DrawDream Inc. ("Company"). It forms part of our Terms of Service and, for matters of payment and refunds, prevails over the Terms in case of conflict.
1. Subscription and Billing Cycle
The Service is sold as a monthly recurring subscription. Each payment covers one month of service from the payment date, and renews automatically on the same day each month unless cancelled.
| Item | Detail |
|---|---|
| Service period | One (1) month from the payment date, renewed monthly |
| Payment method | Credit / debit card registered for recurring billing |
| Displayed prices | Inclusive of VAT |
Plan prices and included usage are listed on our pricing page.
2. Cancelling a Subscription
You may cancel your subscription at any time from the console (console.livespeech.ai).
- Cancelling stops the next renewal payment.
- You keep access for the remainder of the period you have already paid for.
- Cancellation is separate from a refund. To request a refund, follow section 3 below.
3. Refunds
Send refund requests to support@livespeech.ai. We review your usage and circumstances and process the request.
Scope of a refund
- An approved refund returns the full subscription fee for the current billing period.
- Refunds are not pro-rated by days used — the period fee is refunded in full.
- The subscription ends when the refund is issued, and service access stops.
When a refund is not available
| Situation | Outcome |
|---|---|
| No payment on record for the period | No refund |
| Payment already refunded | No duplicate refund |
| Metered call charges for usage beyond the included allowance | Not refundable — the service was already delivered |
4. Statutory Right of Withdrawal
Under the Korean Act on Consumer Protection in Electronic Commerce, you may withdraw your purchase within 7 days of payment.
Under the same Act, withdrawal may be restricted to the extent the service has already been used after payment (for example, where calls have been handled by the AI agent). Even then, you may still request a refund under section 3, and we will review your usage and circumstances.
If you were unable to use the Service due to a fault on our side (such as a service outage), you may request a refund without a time limit.
5. How Refunds Are Issued
- Refunds are issued by cancelling the original card authorisation.
- After we process the refund, your card issuer may take 3–7 business days to reflect it.
- Where too much time has passed for an authorisation to be cancelled, we will arrange an alternative refund with you.
6. Contact
- Email: support@livespeech.ai
- Phone: 010-8182-8963
If a payment or refund dispute cannot be resolved with us directly, you may seek mediation from the Korea Consumer Agency or another competent body.